enchanted forest glow

Frequently Asked Questions

What is Glow?

This season, Hartford is being transformed into a dazzling Christmas wonderland. Glow Hartford invites you to “Santa’s Lost Presents.” Marvel at our hanging lights, enchanted forest, scavenger hunt, Santa Claus, and more! With seasonal music, food, and activities, Glow Hartford is an indoor holiday light festival and market that will entertain all ages.

When is Glow Hartford?

Glow Hartford will take place from November 18- December 23, 2023.

Entry times
November 18 to December 17: Fridays 3PM- 9PM and Saturday/Sundays 11AM – 7PM
December 14 and December 18: 4PM – 8PM 
December 19 to December 22: 3PM – 9PM
December 23: 11AM-7PM

Where is Glow Hartford?

Glow Hartford 2023 will be held at the Connecticut Convention Center, 100 Columbus Blvd., Hartford, CT. 06103.

This is an indoor event

Is Glow an indoor event?

Yes, Glow Hartford is an indoor event.

Will Santa be at Glow?

Yes, Santa will be here on show days during show hours (with daily breaks).

Will customers be able to purchase tickets at the doors?

Yes, but box office/on-site tickets will be limited and only available during event hours. To secure your date and time, buy your tickets online.

Does Glow Hartford have a special discount for military?

Yes, Glow Hartford has a $15.00 ticket available for Seniors (65+), Military, Police, EMS and Veterans. This price does not include ticketing fees, which will apply. You must show valid ID at event with ticket to enter Glow.  The discount only applies to the individual with the valid I.D., not friends/family or additional tickets.

How long can guests stay at Glow?

There is no limit on how long guests can stay at Glow, though the average guest stays for around 1 to 2 hours. Guests are free to stay and enjoy Glow for as long they’d like!

Is photography permitted?

Yes, this is the perfect event for photos! Don’t forget to tag us on social media with our hashtags #GlowHartford and #GlowHartford2023.

Help, tickets are no longer available for the time I want to attend.

We’re sorry that you missed your preferred date or time!

To ensure all our guests have enough time and space to enjoy Glow, we have to limit the number of tickets we sell for each day and arrival window. All tickets are sold on a first-come-first-served basis. Please visit the calendar to look for an alternative date or arrival window with available tickets.

I cannot make my original date. How do I transfer my tickets to another date?

Change of date or time requests are subject to availability and can be made up until to the scheduled time shown on your ticket. To exchange your tickets, please follow the step-by-step exchange process here

What is your refund policy?

All sales are final, with the following exceptions:

– If an event is canceled or postponed, you are eligible for a refund for the face value of the ticket. Please submit an email inquiry within five days of the originally scheduled event requesting a refund.
– If you cannot make your originally scheduled date, you can change your tickets to another date. Additional charges may apply if you select a more expensive time slot.

Unforeseen circumstances beyond Glow Hartford’s control will not be grounds for a refund, including, but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Glow event staff and security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions, and COVID-19 mandatory protocols.

Service fees are not refundable under any circumstances.

Refunds are not available for unused or extra tickets, you can transfer unused tickets to attend another date or give them away as gifts to friends and family

What happens if I am running late?

To ensure your safety, entry to the event is staggered. Time slots are provided so that you and your family can enjoy Glow’s features without crowding. If you happen to arrive outside your stated arrival time, we will prioritize customers whose times match their time slots first, to alleviate any capacity issues. Visitors can enter Glow at their designated ticketing time and stay as long as they’d like!

Do you have an on-site Lost & Found?

Yes. Following the event, all personal lost and found articles are cataloged and stored for thirty (30) days with our Security Department. After that period, all articles are disposed of at the sole discretion of the CTCC. Please contact our Security Department (860) 249-6000 ext. 2637 to inquire about retrieving lost items.

Is your event wheelchair & stroller accessible?

Yes! We want everyone to enjoy this magical event.

Do you offer wheelchair or stroller rentals?

The CTCC does not have wheelchairs available for rental to guests or clients for personal use.

Are pets allowed? What about service dogs?

Animals or pets, except for ADA Service Animals, are not permitted inside the CTCC.

Service Dogs/Service Animals are allowed only if the animal is trained to do work or perform tasks for people with disabilities. An emotional support animal is not considered a Service Dog or Service Animal and is NOT allowed at the CT Convention Center. Any questions should be directed to the Director of Security at the CTCC.

Why do you charge a processing fee for tickets?

As with most events, there is a small fee for all the products and services associated with creating and executing a ticketing system. We work hard to keep these charges to a minimum, while still providing a convenient purchasing system for our visitors.

Why do I have to specify a time to buy tickets?

Time slots are provided so that you and your family can enjoy Glow’s features without crowding.

There is no limit on how long guests can stay at Glow, though the average guest stays for around 1 to 2 hours. Guests are free to stay and enjoy Glow for as long as they’d like!

Do you have WiFi?

No.

Do you have a coat check or on-site storage lockers?

Coat racks will be available. The CTCC is not responsible for items left in coat check areas or on coat racks.  

Will there be restrooms and a baby changing area?

Yes, there will be restrooms onsite. Baby changing areas are available at family restrooms, both outside and inside the venue.

Are ATMs/cash machines on-site?

Yes, we have three ATMs in the convention center. They are located on Level 1 (Lower Lobby) and at the main entrance to Exhibit Hall B.

Will there be food and drinks available at Glow?

Yes, we will have various food and drink options to cover most tastes (including alcoholic beverages)! We will update you with options as soon as we have them confirmed.

Is parking available?

Attached to the Connecticut Convention Center is a covered 8-floor parking garage with 2,600 parking spaces. In addition, there are 125 outdoor spaces for oversized vehicles in the surface lot. There is a designated charging area for electric-powered vehicles (no charge). The garage is open 24/7. Additional parking is available at the Connecticut Science Center garage (460 spaces), Front Street South garage (232 spaces), and Front Street North garage (651 spaces).

Parking Rates:
$3.00 first hour
$2.00 for each additional hour
$19.00 daily maximum

Will there be on-site First Aid and Security?

Security will be on-site throughout the duration of the event.

Are masks required at the event? What are your COVID-19 restrictions?

Masks are not required. The safety and well-being of our employees, partners, and guests is our top priority. We will continue to follow recommendations from the Centers for Disease Control and Prevention (CDC) and local and state authorities regarding events at the CTCC.

How do I contact Support?

We are happy to help you!

 For ticketing support, please email GlowTicketing@ctconventions.com
 
For other customer service support, please email GlowQuestions@ctconventions.com.