Refund Policy

All sales are final, with the following exceptions:

– If an event is canceled or postponed, you are eligible for a refund for the face value of the ticket. Please submit an email inquiry within five days of the originally scheduled event requesting a refund.
– If you cannot make your originally scheduled date, you can change your tickets to another date. Additional charges may apply if you select a more expensive time slot.

Unforeseen circumstances beyond Glow Hartford’s control will not be grounds for a refund, including, but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Glow event staff and security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions, and COVID-19 mandatory protocols.

Service fees are not refundable under any circumstances.

Refunds are not available for unused or extra tickets, you can transfer unused tickets to attend another date or give them away as gifts to friends and family