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Frequently Asked Questions

What is Glow Langley?

Experience a Family-Friendly Outdoor walk around Christmas Festival, as you enjoy towering light gardens and magical landscapes all under the magic of more than a million lights.

When is Glow Langley?

For the 2022 season, we are open from November 23 – December 31. Buy your tickets and see the full calendar here.

Is this event suitable for all ages or just families with young children?

Glow Christmas Langley is a festive light celebration with something for everyone, we welcome people of all ages to come and enjoy themselves.

Is Glow Langley indoors or outdoors?

This year we are hosting an expansive walk-around outdoor light experience, with a large warmed tent space with live performances and holiday market.

When will Santa be there?

Santa will be on site nightly until Dec 24. He normally arrives one hour after we open and leaves one hour before we close.

How do we participate in the Scavenger Hunt?

Kids will be given a game card on entry. When they find the missing elves, there will be a staff person there to stamp their card.

Will there be food and drinks at the event?

Yes, there will be a number of beverage kiosks and a selection of food truck options for purchasing tempting treats and savory sustenance!

Is Glow Langley wheelchair accessible?

All pathways will be flat hard-packed gravel covered in our signature artificial turf to ensure that strollers and wheelchairs are able to get around easily.

What do we need to know about parking?

Parking on site is free. Our staff will be there to greet you and direct you to your parking location. NOTE: To access our lot, please arrive traveling north up 216th St.

Can I get to Glow Langley by bus?

Translink Route 562
Stop #57255 (Glover Rd @ Crush Cres)
Pickup/drop off Every 30 Minutes on the :20 and :50

Why do I have to specify a time for my tickets?

Entry to the event is staggered to ensure the best guest experience for everyone, and for you and your family to enjoy Glow without overcrowding.

What if we arrive early?

Tickets are being sold in 1 hour entry time increments. Please arrive as closely as possible to the time indicated on your e-ticket, to ensure a smooth flow of traffic.

What if we arrive late?

Guests are asked to arrive as closely as possible to the entry time on their e-ticket. This helps ensure a smooth flow of traffic. Guests who arrive late will be rescheduled to the next available time slot.

How long can we stay?

There is no limit on how long guests can stay at Glow. The average guest stays for approximately 2 hours.

How should we dress for Glow?

We recommend that you check the weather before you arrive. While some parts of the festival are under cover, the event is largely outdoors and subject to BC weather. We recommend that you dress accordingly and wear layers.

What is your weather policy?

Follow us on social media for the latest updates. In the event of a cancellation, you will be notified via email and SMS (make sure to double check you provided the correct number!) At which point you will have the opportunity to transfer your ticket to another date.

Are pets allowed?

We have developed the event to make things enjoyable for all ages and we do not allow pets inside the event. The only exception to this is service animals, but you must present documentation at the door.

Are there washroom facilities on-site?

As an outdoor event, Glow Langley is continuing to follow the BC CDC guidelines and regulations for COVID-19.

What are the ticket prices for Glow Langley?

As an event whose premise from the outset was to create an experience families will treasure and have many fond memories of, we have worked hard to offer a bigger and better festival while also keeping with our original ticket pricing.

Adult (Age 13+): $23.99
Child (Age 4-12): $18.49
Senior (Age 65+): $18.49
Family ( 2 Adults + 3 Child/Senior): $79.49
*prices are before tax

Is a Family Pass worth it?

A family pass offers more than a 20% discount on individual tickets for 2 adults and 3 children/seniors. Children 3 and under are always free

Why do you charge a service and ticketing fee for tickets?

As with most events, there is a small fee for all the products and services associated with creating and executing a ticketing system. We work hard to keep these charges to a minimum, while still providing a convenient purchasing system for our visitors. 

Are tickets available at the Box Office?

Yes

How do I use my coupon/discount code?

Please watch this quick video to see how to apply your coupon code.

How do I contact customer service?

Please send an email to langleysupport@glowgardens.com and someone will be in touch as soon as possible.

Tickets are no longer available for the dates I want to attend

We’re sorry to hear you missed out on your preferred date or timing!
To ensure all our visitors have enough time and space to enjoy Glow we have to limit the number of tickets we sell for each day and arrival window.
Tickets are available online for pre purchase, we do reserve a select number of tickets each night for box office sales for a premium price.
All tickets are sold on a first-come-first-served basis.
Please visit https://www.glowgardens.com/ to look for an alternative date or arrival window that still has available tickets.

Where can I find my tickets?

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt.  Click here to view instructions on how to download your tickets.

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt.  Click here to view instructions on how to download your tickets.
 
If you don’t have a ticketzone.com account you can sign up with the same email address you used to purchase your tickets.  Once signed up and logged in you’ll be able to view and download your tickets and receipt.
 
DOUBLE CHECK YOUR EMAIL:
Upon each successful order, we send a confirmation email containing PDF attachments your tickets and receipt.  Sometimes these emails will be marked as spam, double check your trash or spam folders in your email account or do a search for ticketzone and any emails you have received from us should appear in your results.
 
ISSUES WITH EMAIL ADDRESSES ENDING IN @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com:
 
On occasion emails ending in @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com will be undeliverable – we apologize for this inconvenience, please email us at langleysupport@glowgardens.com  and we will resend your order confirmation.
 
CONTACTING US OUTSIDE OF BUSINESS HOURS?
If you are contacting us outside of business hours, and you are unable to receive your tickets before your event, you can always pick up your tickets at the event.  Please make sure you have your Photo ID and the credit card used to make the original purchase present when picking them up at the event.
Related Articles:
How to View your Purchase History
How to Print Your Tickets
How to Print Your Receipt

What is your refund policy?

If inclement weather causes an event cancellation or if you are unavailable to attend the event, you can transfer your ticket (see question below). Guests may request a refund by contacting LangleySupport@glowgardens.com

Can I change the date of my tickets?

Subject to availability, you can change your date and times by doing the following:
1) Go to: https://ticketzone.com/transfer/create
2) Enter your 16 digit order number (you can find this number on your receipt)
3) Choose the new date
4) Choose your desired time slot
5) Click Request Transfer

What Next?

-If you receive a green bar that says: “Your ticket transfer is complete. New tickets will be emailed to you shortly.”
-Check your email.  Your new tickets will be delivered in the next 10-15 minutes.
-If you receive a green bar that says: “Your transfer request has been submitted. Please wait until our support team reviews it. Thank you!”
-Wait patiently. Ticket transfer approvals can take anywhere up to 24 hours. We cannot guarantee “last minute” transfers.
-Once approved, you will receive your new tickets via email.

TICKET TRANSFER TERMS & CONDITIONS: IMPORTANT INFORMATION, PLEASE READ!

As stated above, ticket transfers are not guaranteed and subject to availability.

Some days and time slots are sold out. If you request a date or time slot that is sold out, your transfer request will be declined.

If you purchased a discounted ticket and try to transfer to a more expensive day / weekend or specially priced date, you won’t be able to transfer that ticket – tickets can be transferred to a day & time equaling the same or lesser value as your original purchase.

If your request is Declined, you can try your transfer again, for another time and/or date.

Please note, all transfer requests must be made at least 24 hours before the day of your event takes place to guarantee a successful transfer.

If you don’t receive confirmation your request was approved, please show up on the date and time as shown on your original ticket.

How do I contact support?

We are happy to help you. Please send us an email to langleysupport@glowgardens.com.