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FAQ

Frequently Asked Questions

Is Glow Langley indoors or outdoors?

Glow Langley is an expansive outdoor walk-around light experience, with large heated and covered areas throughout the festival.

The lights will remain largely outdoors but this year we also have additional indoor warm spaces for you to explore that includes the Garden Centre, main stage, and the much-loved Glow-comotive train ride! There is also a large heated tent housing the Merry Maker’s Market and delightful family activities at the centre of the festival.

How should we dress for Glow?

We recommend that you check the weather before you arrive. While some parts of the festival are under cover, the event is largely outdoors and subject to BC weather. We recommend that you dress accordingly and wear layers. Umbrellas and rain ponchos will be made available for guests at the entrance when there is rainy weather.

What is your weather policy?

Follow us on social media for the latest updates. In the event of a cancellation, you will be notified via email and SMS (make sure to double check you provided the correct number!) At which point you will have the opportunity to transfer your ticket to another date.

How long can we stay?

There is no limit on how long guests can stay at Glow. We have a scavenger hunt, food trucks, live performances, playgrounds, carnival-themed games, a craft corner, Glow-comotive train ride, a gift shop, a full market featuring goods from local makers and of course enchanting lights to keep the whole family amazed and entertained. The average guest stays for approximately 2 hours.

When will Santa be there?

Santa will be on site nightly until Dec 24. He normally arrives one hour after we open and leaves one hour before we close.

What does my ticket include?

All attractions throughout the event are included in the ticket price. It includes the Glow-comotive train ride, live performances, scavenger hunt, craft corner, carnival-themed games, pictures with Santa, pictures with Glow princesses, interactive lights and play areas.

What do we need to know about parking?

Parking on site is free. Our staff will be there to greet you and direct you to your parking location. We also have accessible parking spots reserved at the front of our lot, when you arrive just notify the parking attendent and they will guide you to the appropriate area.

NOTE: To access our lot, please arrive traveling north up 216th St. to avoid turn delays at the Glover traffic light.

Can I get to Glow Langley by bus?

Translink Route 562
Stop #57255 (Glover Rd @ Crush Cres)
Pickup/drop off Every 30 Minutes on the :20 and :50

Does Glow Langley accept Access2 Cards?

Yes we do, please purchase a ticket for your special needs individual and when you come to the event check in at the box office and show them your access2 card to receive your free caregiver admission ticket.

Why do you charge a service and ticketing fee for tickets?

As with most events, there is a small fee for all the products and services associated with creating and executing a ticketing system. We work hard to keep these charges to a minimum, while still providing a convenient purchasing system for our visitors.

How do I transfer my tickets?

Subject to availability, you can change the date of your tickets by doing the following:

1) Go to: https://www.myzonetickets.com/transfer/create
2) Enter your 16-digit order number (you can find this number on your receipt)
3) Choose the new date (and time, if applicable)
4) Click Request Transfer, What Next?– If you receive a green bar that says: “Your ticket transfer is complete. New tickets will be emailed to you shortly.”
– Check your email. Your new tickets will be delivered in the next 10-15 minutes.
– If you receive a green bar that says: “Your transfer request has been submitted. Please wait until our support team reviews it. Thank you!”
– Wait patiently. Ticket transfer approvals can take anywhere up to 24 hours. We cannot guarantee “last-minute” transfers. Once approved, you will receive your new tickets via email. Please discard your original tickets as they have been voided and are no longer valid.

How do I use my coupon/discount code?

Please watch this quick video to see how to apply your coupon code.

How do I contact customer service?

Please send an email to langleysupport@glowgardens.com and someone will be in touch as soon as possible.

Where can I find my tickets?

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt. Click here to view instructions on how to download your tickets.

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt. Click here to view instructions on how to download your tickets.

If you don’t have a ticketzone.com account you can sign up with the same email address you used to purchase your tickets. Once signed up and logged in you’ll be able to view and download your tickets and receipt.

DOUBLE CHECK YOUR EMAIL:
Upon each successful order, we send a confirmation email containing PDF attachments, your tickets and receipt. Sometimes these emails will be marked as spam, double check your trash or spam folders in your email account or do a search for ticketzone and any emails you have received from us should appear in your results.

ISSUES WITH EMAIL ADDRESSES ENDING IN @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com:
On occasion emails ending in @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com will be undeliverable – we apologize for this inconvenience, please email us at langleysupport@glowgardens.com and we will resend your order confirmation.

CONTACTING US OUTSIDE OF BUSINESS HOURS?

If you are contacting us outside of business hours, and you are unable to receive your tickets before your event, you can always pick up your tickets at the event. Please make sure you have your Photo ID and the credit card used to make the original purchase present when picking them up at the event.

Related Articles:
How to View your Purchase History
How to Print Your Tickets
How to Print Your Receipt

Tickets are no longer available for the dates I want to attend?

We’re sorry to hear you missed out on your preferred date or timing!
To ensure all our visitors have enough time and space to enjoy Glow we have to limit the number of tickets we sell for each day and arrival window.

Tickets are available online for pre purchase, we do reserve a select number of tickets each night for box office sales for a small premium.

All tickets are sold on a first-come-first-served basis.
Please visit https://www.glowgardens.com/ to look for an alternative date or arrival window that still has available tickets.

Are tickets available at the Box Office?

Tickets are available online for pre purchase, but we do reserve a select number of tickets each night for box office sales for a small premium. All tickets are sold on a first-come-first-served basis.

Please visit https://www.glowgardens.com/ to look for an alternative date or arrival window that still has available tickets.

Is this event suitable for all ages or just families with young children?

Glow Christmas Langley is a festive light celebration with something for everyone, we welcome people of all ages to come and enjoy themselves.

When is Glow Langley?

For the 2023 season, we are open from November 23 – December 30. Buy your tickets and see the full calendar here.

Is Glow Langley wheelchair accessible?

All pathways will be flat paved roads or hard-packed gravel to ensure that strollers and wheelchairs are able to get around easily. There is also accessible parking spots reserved at the front of our lot, when you arrive just notify the parking attendent and they will guide you to the appropriate area.

Why do I have to specify a time for my tickets?

Entry to the event is staggered to ensure the best guest experience for everyone, and for you and your family to enjoy Glow without overcrowding.

What if we arrive early?

Tickets are being sold in 1 hour entry time increments. Please arrive as closely as possible to the time indicated on your e-ticket, to ensure a smooth flow of traffic.

What if we arrive late?

We understand that traffic and life can be unpredictable (especially in the Christmas season!) Guests are asked to arrive as close as possible to the entry time on their e-ticket. This helps ensure a safe and smooth event. Especially with so many little ones in attendance, we want to be proactive against overcrowding. Guests who arrive late may be asked to wait or rescheduled to the next available time slot if we are at capacity, thank you for your cooperation!

Will there be food and drinks at the event?

Yes, there will be a number of beverage kiosks and a selection of food truck options for purchasing tempting treats and savory sustenance!

What are the ticket prices for Glow Langley?


We have worked hard to offer more activities and a bigger festival this year while retaining our original ticket pricing. As an event, our mission is to create an experience for families to treasure and make memories together. We recognize the challenges that Canadians are facing with inflation and the rising cost of living but want to ensure that people are still able to experience the magic of the season.
If you are only able to invest in one holiday experience as a family this year, our event will provide the best value for your money and will be the go-to holiday celebration where memories are made, laughter is contagious and the magic is real.

Are ticket refunds available?

If you are unable to make your originally scheduled date, you can transfer your tickets to another date prior to your event date here: https://www.myzonetickets.com/transfer/create

However, unused tickets after your date are not eligible for refunds. All sales are final, with the exception of a Glow-wide event cancellation.

In the case of an event cancellation, you will be eligible for a refund of the face value of the ticket (service fees are not refundable). Please submit an email inquiry within 5 days of the originally scheduled event requesting a refund to langleysupport@glowgardens.com and we’ll work to process your request as soon as possible.

Glow Christmas event staff and security reserves the right to refuse entry to any ticket holder without a refund, at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions.

Are there washroom facilities on-site?

Yes, we will have bathroom and hand washing facilities on site.

How do we participate in the Scavenger Hunt?

All visitors will be given a game ticket upon entry which they can use to take part in the scavenger hunt and all on-site activities. When they find each magical ticket booth (there are 6 in total), there will be a staff member to help your child validate the card.

Is a Family Pass worth it?

A family pass offers more than a 20% discount on individual tickets for 2 adults and 3 children/seniors. Children 3 and under are always free. The family pass is a fantastic deal, especially when purchased during our early bird sale, it is the best discount of the season.

Are pets allowed?

As the event has areas where there is loud music and lots of other stimuli and limited space, we do not allow pets inside the event. The only exception to this is service animals, but documentation must be presented at the door.

What is Glow Langley?

Glow Langley is a Family-Friendly Outdoor walk-around Christmas Festival running from November 23-December 30th, 2023. This year it will feature a spectacular new theme: Christmas Carnival. Along with a scavenger hunt, food trucks, live performances, playgrounds, carnival-themed games, a craft corner, Glow-comotive train ride, a gift shop, a full market featuring goods from local makers and of course enchanting lights. Come experience the magic.

Who owns Glow Langley?

Glow Langley’s president and co-founder is Daryl Driegen. The spark for Glow was started in 2017 and it has been a magical journey ever since that many people and elves help put together every year. We can’t wait for you and your family to come and experience the magic! You can read more about us here.

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