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FAQ

Frequently Asked Questions

Is Glow Langley indoors or outdoors?

This year we are hosting an expansive outdoor walk-around light experience, with a large warmed tent space with live performances, food and drinks.

How should we dress for Glow?

We recommend that you check the weather before you arrive. While some parts of the festival are under cover, the event is largely outdoors and subject to BC weather. We recommend that you dress accordingly and wear layers.

What is your weather policy?

Follow us on social media for the latest updates. In the event of a cancellation, you will be notified via email and SMS (make sure to double check you provided the correct number!) At which point you will have the opportunity to transfer your ticket to another date.

How long can we stay?

There is no limit on how long guests can stay at Glow. The average guest stays for approximately 2 hours.

When will Santa be there?

Santa will be on site nightly until Dec 24. He normally arrives one hour after we open and leaves one hour before we close.

What does my ticket include?

All attractions throughout the event is included in the ticket. It includes the Glow-comotive train ride, live performances, the Jolly Jumble scavenger hunt, pictures with Santa, pictures with Glow princesses, interactive lights and play areas.

What do we need to know about parking?

Parking on site is free. Our staff will be there to greet you and direct you to your parking location.
NOTE: To access our lot, please arrive traveling north up 216th St.

Can I get to Glow Langley by bus?

Translink Route 562
Stop #57255 (Glover Rd @ Crush Cres)
Pickup/drop off Every 30 Minutes on the :20 and :50

Why do you charge a service and ticketing fee for tickets?

As with most events, there is a small fee for all the products and services associated with creating and executing a ticketing system. We work hard to keep these charges to a minimum, while still providing a convenient purchasing system for our visitors. 

What is your refund policy?

If inclement weather causes an event cancellation, guests may request a refund by contacting LangleySupport@glowgardens.com

How do I use my coupon/discount code?

Please watch this quick video to see how to apply your coupon code.

How do I contact customer service?

Please send an email to langleysupport@glowgardens.com and someone will be in touch as soon as possible.

Where can I find my tickets?

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt.  Click here to view instructions on how to download your tickets.

You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt.  Click here to view instructions on how to download your tickets.
 
If you don’t have a ticketzone.com account you can sign up with the same email address you used to purchase your tickets.  Once signed up and logged in you’ll be able to view and download your tickets and receipt.
 
DOUBLE CHECK YOUR EMAIL:
Upon each successful order, we send a confirmation email containing PDF attachments your tickets and receipt.  Sometimes these emails will be marked as spam, double check your trash or spam folders in your email account or do a search for ticketzone and any emails you have received from us should appear in your results.
 
ISSUES WITH EMAIL ADDRESSES ENDING IN @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com:
 
On occasion emails ending in @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com will be undeliverable – we apologize for this inconvenience, please email us at langleysupport@glowgardens.com  and we will resend your order confirmation.
 
CONTACTING US OUTSIDE OF BUSINESS HOURS?
If you are contacting us outside of business hours, and you are unable to receive your tickets before your event, you can always pick up your tickets at the event.  Please make sure you have your Photo ID and the credit card used to make the original purchase present when picking them up at the event.

Related Articles:
How to View your Purchase History
How to Print Your Tickets
How to Print Your Receipt

Tickets are no longer available for the dates I want to attend

We’re sorry to hear you missed out on your preferred date or timing!
To ensure all our visitors have enough time and space to enjoy Glow we have to limit the number of tickets we sell for each day and arrival window.
Tickets are available online for pre purchase, we do reserve a select number of tickets each night for box office sales for a premium price.
All tickets are sold on a first-come-first-served basis.
Please visit https://www.glowgardens.com/ to look for an alternative date or arrival window that still has available tickets.

Are tickets available at the Box Office?

Yes.

Is this event suitable for all ages or just families with young children?

Glow Christmas Langley is a festive light celebration with something for everyone, we welcome people of all ages to come and enjoy themselves.

When is Glow Langley?

For the 2022 season, we are open from November 23 – December 31. Buy your tickets and see the full calendar here.

Is Glow Langley wheelchair accessible?

All pathways will be flat hard-packed gravel covered in our signature artificial turf to ensure that strollers and wheelchairs are able to get around easily.

Why do I have to specify a time for my tickets?

Entry to the event is staggered to ensure the best guest experience for everyone, and for you and your family to enjoy Glow without overcrowding.

What if we arrive early?

Tickets are being sold in 1 hour entry time increments. Please arrive as closely as possible to the time indicated on your e-ticket, to ensure a smooth flow of traffic.

What if we arrive late?

We understand that traffic and life can be unpredictable (especially in the Christmas season!) Guests are asked to arrive as closely as possible to the entry time on their e-ticket. This helps ensure a safe and smooth event. Especially with so many little ones in attendance, we want to be proactive against overcrowding. Guests who arrive late may be asked to wait or rescheduled to the next available time slot if we are at capacity, thank you for your cooperation!

Will there be food and drinks at the event?

Yes, there will be a number of beverage kiosks and a selection of food truck options for purchasing tempting treats and savory sustenance!

Are there washroom facilities on-site?

Yes, we will have bathroom and hand washing facilities on site.

What are your COVID-19 protocols?

As an outdoor event, Glow Langley is continuing to follow the BC CDC guidelines and regulations for COVID-19.

How do we participate in the Scavenger Hunt?

Kids will be given a game card on entry. When they find the missing elves, there will be a staff person there to stamp their card.

What are the ticket prices for Glow Langley?

As an event whose premise from the outset was to create an experience families will treasure and have many fond memories of, we have worked hard to offer a bigger and better festival while also keeping with our original ticket pricing.




Is a Family Pass worth it?

A family pass offers more than a 20% discount on individual tickets for 2 adults and 3 children/seniors. Children 3 and under are always free

Are pets allowed?

We have developed the event to make things enjoyable for all ages and we do not allow pets inside the event. The only exception to this is service animals, but you must present documentation at the door.

What is Glow Langley?

Experience a Family-Friendly Outdoor walk around Christmas Festival, as you enjoy towering light gardens and magical landscapes all under the magic of more than a million lights.