FAQ

ORDER QUESTIONS

Until when will the products be on sale?

Products will be available until May 14th only, so make sure to secure your picks before they run out!

How do I order?

Visit our Products page and select your preferred items. Then schedule your pick-up date and time, and you’re all set!

What are the delivery options available?

Once an order has been placed, you’ll be able to schedule among the available pick-up dates and times.

Are all of your products currently online?

Yes, all of the items we currently have in stock are online. The best selection is available during the first couple of weeks of May.

We recommend checking our website periodically as new items are added as we receive them.

Can I add items to my local pick-up order before I arrive?

Yes, you can add items to your order. Simply log in to your account to add or remove items. You can email orders@glowgardens.com if you are having difficulties.

Can I add items I forgot to purchase when I arrive at the pickup location?

While we prefer that you purchase all items online for greater convenience, we may be able to add items when you come to pick up your order. We are not however open for drop-ins without an order.

I didn’t receive all of the items I purchased in my pick-up, can I have a refund for my missing items?

Please let us know which items you did not receive. We will confirm with dispatch and refund you for items you have not received. Email us at orders@glowgardens.com.

I received the wrong product, can I exchange it for a different item or have a refund?

We apologize for the inconvenience. Please contact us at orders@glowgardens.com and we can arrange for an exchange at the pickup location.

I was overcharged on tax, can I please be refunded for the overcharge?

Of course, kindly email orders@glowgardens.com and we’ll be happy to look into this and refund any tax overcharge.

PICK-UP QUESTIONS

What are your hours of operation?

Mondays to Saturdays, 9AM – 4PM

6690 216th Street
Langley, BC
V2Y 2N9

When will I be able to pick up my order?

Upon checkout, you’ll be able to select among the available dates and times for pick-up. 

Pick-up window will start 48 hours after the order has been placed (except Sundays). 

Note: For the opening weekend (April 15-17), the pick-up window will start 72 hours after order placement.

Where will I be able to pick up my order?

Visit us at the Darvonda Nurseries and pick up your order at this address: 6690 216th, Langley, BC. We’re open Mondays to Saturdays, from 9AM to 4PM.

Kindly park in the “Online Order Pickup” area. Once there, an attendant will come to your vehicle to get your order information and bring you your order.

How long is the wait usually once I arrive?

Generally, the wait is between 10-15 minutes on average, but we are constantly working to shorten this. A longer waiting time may be experienced on weekends.

What safety precautions are you taking during pick-up in response to COVID-19?

Our staff are using gloves and washing hands regularly to ensure that we are protecting our customers and ourselves.

GARDENING QUESTIONS

Are your products organic?

All of our products are commercially produced but they are not certified organic.

Do you sell soil?

We are not currently selling soil. We will update our website should this change.

Do you have [this plant] in [this color]?

Currently all of our available items for sale are listed on our website.  The best selection is available during the first couple weeks of May.

We recommend checking our website periodically as new items are added as we receive them.

When is it safe to begin planting?

All the plants we provide need to be kept above 5 degrees (celsius), so if the temperature is going to go below this put the plants near the house or in your garage.

For any other questions not covered on this page, please email orders@glowgardens.com.