FAQ
ORDER QUESTIONS
Products will be available until May 14th only, so make sure to secure your picks before they run out!
Visit our Products page and select your preferred items. Then schedule your pick-up date and time, and you’re all set!
Once an order has been placed, you’ll be able to schedule among the available pick-up dates and times.
Yes, all of the items we currently have in stock are online. The best selection is available during the first couple of weeks of May.
We recommend checking our website periodically as new items are added as we receive them.
Yes, you can add items to your order. Simply log in to your account to add or remove items. You can email orders@glowgardens.com if you are having difficulties.
While we prefer that you purchase all items online for greater convenience, we may be able to add items when you come to pick up your order. We are not however open for drop-ins without an order.
Please let us know which items you did not receive. We will confirm with dispatch and refund you for items you have not received. Email us at orders@glowgardens.com.
We apologize for the inconvenience. Please contact us at orders@glowgardens.com and we can arrange for an exchange at the pickup location.
Of course, kindly email orders@glowgardens.com and we’ll be happy to look into this and refund any tax overcharge.
PICK-UP QUESTIONS
Mondays to Saturdays, 9AM – 4PM
6690 216th Street
Langley, BC
V2Y 2N9
Upon checkout, you’ll be able to select among the available dates and times for pick-up.
Pick-up window will start 48 hours after the order has been placed (except Sundays).
Note: For the opening weekend (April 15-17), the pick-up window will start 72 hours after order placement.
Visit us at the Darvonda Nurseries and pick up your order at this address: 6690 216th, Langley, BC. We’re open Mondays to Saturdays, from 9AM to 4PM.
Kindly park in the “Online Order Pickup” area. Once there, an attendant will come to your vehicle to get your order information and bring you your order.
Generally, the wait is between 10-15 minutes on average, but we are constantly working to shorten this. A longer waiting time may be experienced on weekends.
Our staff are using gloves and washing hands regularly to ensure that we are protecting our customers and ourselves.
GARDENING QUESTIONS
All of our products are commercially produced but they are not certified organic.
We are not currently selling soil. We will update our website should this change.
Currently all of our available items for sale are listed on our website. The best selection is available during the first couple weeks of May.
We recommend checking our website periodically as new items are added as we receive them.
All the plants we provide need to be kept above 5 degrees (celsius), so if the temperature is going to go below this put the plants near the house or in your garage.
For any other questions not covered on this page, please email orders@glowgardens.com.