FAQ

PICK UP QUESTIONS

What are your hours of operation?

Mon – Friday (10 AM-6 pm) Saturday : 8 AM – 6 PM

6690 216th Street
Langley, BC
V2Y 2N9

Where do I pick up my order?

You can pick up your order at your selected time and date at 6690 216th, Langley, BC Mon – Friday (10 AM-6 pm) Saturday : 8AM – 6PM PST and park in the “Online Order Pickup” parking.  An attendant will come to your vehicle to get your order information and bring it to you.

How long is the wait usually once I arrive?

Generally, the wait is between 10-15 minutes on average, we are working to shorten this. A longer waiting time may be experienced on weekends.

I am unable to make the original pick up time I selected, can I change my pick up time?

No problem! You can log into your account and change the pick up time under the edit your order section. Go through to checkout and select a new pick up date and time.

You can pick up your anytime from Mon – Friday (10 AM-6 pm), Saturday : 8AM – 6PM at:

6690 216th Street
Langley, BC
V2Y 2N9

How far in advance can I schedule my pick up?

You are able to select a pick up date up to two weeks out from the day of pick-up.

When I select order pickup, how soon can I pick it up?

You can pick up your order at your selected pick up time. Please make sure you have your receipt ready to show our crew at pick up.

We are open for pick up from Mon – Friday (10 AM-6 pm) Saturday : 8 AM – 6 PM PST at:

6690 216th Street
Langley, BC
V2Y 2N

What safety precautions are you taking during pick-up in response to Covid-19?

Our staff are regularly washing their hands and will be wearing masks at all times to ensure that we are protecting our customers and ourselves.

Why are prices different than last year

With COVID-19 and the challenges it brought in spring 2020, we lowered all our prices to bring joy to our customers, and encourage them to grow their own food in a time where spirits needed lifting. All of our products are grown in house at our own facilities, and we strive to be the best price in the market for our goods; this year we have adjusted back to our normal retail pricing.

Why are some baskets different than last year?

Last year during the start of the pandemic we were notified most of our largest retailers would not be taking orders. We had to sell products that were specifically designed for retailers, direct to the public. This year we were not able to sell those same products direct to the customer.

DELIVERY QUESTIONS

Do you offer delivery?

We offer delivery for an extra fee on all our orders to certain areas.  You can view our delivery areas and prices here.

When can I expect my delivery?

Please select your preferred delivery window at checkout. The window is a 7-day period that starts on a Wednesday and ends on the following Tuesday. Delivery is between 10 AM and 7 PM.

You will see a maximum of 2 delivery windows to choose from at one time. 

If you are not home we will leave your delivery on the front step unless you specified differently in your order notes.

Can I pick a specific day to receive my delivery?

We are unable to offer this at this time. You can select your preferred delivery window at checkout. If you are not home we will leave your delivery on the front step unless you specified differently in your order notes.

How much does delivery cost?

Deliveries are offered for an additional fee on all orders.
 
Your delivery fee will be calculated based on your postal code. The postal codes we are able to service are:
 
Zone A ($15.00)– V2Z, V3A, V2Y, V1M
Zone B ($22.00) – V4W, V3Z, V3S, V4N, V3Y, V2X,V2W, V4B, V4A, V4P, V3R, V3T, V3V, V3W, V3X, V4E, V4C, V2T, V4X
Zone C ($25.00) – V4R, V3B, V3C, V3K, V3L, V3M, V4G, V4K, V4M, V4L, V2S
Zone D ($30.00) – V3E, V3H, V3J, V3N, V5E, V5J, V5H, V5G, V5C, V5B, V5A, V6V, V6W, V6X, V6Y, V7A, V7E, V7C, V7B, V2V, V4S, V5B, V3G
Zone E ($40.00) – V2P, V2R, V4Z, V5K, V5L, V5M, V5N, V5P, V5R, V5S, V5T, V5V, V5W, V5X, V5Y, V5Z, V6A, V6B, V6C, V6E, V6G, V6H, V6J, V6K, V6L, V6M, V6P, V6N, V6R, V6S, V6T, V6Z
Zone F ($60.00) – V0M, V7L, V7M, V7P, V7T, V7V, V7S, V7G, V7H, V7J, V7K, V7N, V7R, V7W, V7X, V7Y
 
If you don’t see your postal code, it means delivery is not currently offered to your area.

Why was I charged for delivery?

You were charged for delivery because you selected delivery at checkout.  As long as your order hasn’t already been prepared for delivery we can change your order to the Pickup.

Why am I unable to choose delivery at checkout?

We may not be able to deliver to your area.  You can check this page for our delivery areas and prices.  If you see your area and you are still unable to choose delivery, please contact us at orders@glowgardens.com before placing your order.

In some cases, if you log out of your account, refresh your browser and try building your order again.  This may fix this issue.

QUESTIONS ABOUT ORDERS

Can I add items to my delivery order?

You can add items to your order as long as it has not already been shipped by logging into your account and editing your order to add or remove items. Reach out to us at orders@glowgardens.com if you experience any issues.

Can I add items to my local Pick Up order before I arrive?

Yes, you can add items to your order, simply login to your account to add or remove items. You can email orders@glowgardens.com if you are having difficulties.

Can I add items I forgot to purchase when I arrive at the pickup location?

While we prefer that you purchase all items online for greater convenience, we may be able to add items when you come to pick up your order. We are not however open for drop-ins without an order.

Are all of your products currently online?

Yes, all of the items we currently have in stock are online, the best selection is available during the first couple weeks of May.

We recommend checking our website periodically as new items are added as we receive them.

I was overcharged on tax, can I please be refunded for the overcharge?

Of course, please email orders@glowgardens.com and we’ll be happy to look into this and refund any tax overcharge.

I’ve placed multiple orders for delivery, can I merge my orders to avoid multiple delivery charges?

This depends if all of your orders have not been picked and prepared for delivery we can merge your orders.  Please email us all of the orders numbers you have placed and we’ll let you know if we are able to combine them. orders@glowgardens.com

I didn’t receive all of the items I purchased in my delivery or pick-up, can I have a refund for my missing items?

Please let us know which items you did not receive. We will confirm with dispatch and refund you for items you have not received.  Email us at orders@glowgardens.com.

I received the wrong product, can I exchange or have a refund?

If you had delivery, we apologize for the inconvenience. Please contact us at orders@glowgardens.com, if you are unable to come in to get a replacement we may be able to offer a refund for the wrong product you received.

If you had a pickup order and would like to exchange, please email us at orders@glowgardens.com and we can arrange for an exchange at the pickup location.

For any other questions not covered about pick-up, delivery, or your orders, please email orders@glowgardens.com

GARDENING QUESTIONS

Are your products organic?

All of our products are commercially produced but they are not certified organic.

Do you sell soil?

We are not currently selling soil. We will update our website should this change.

Do you have [this plant] in [this color]?

Currently all of our available items for sale are listed on our website.  The best selection is available during the first couple weeks of May.

We recommend checking our website periodically as new items are added as we receive them.

When is it safe to begin planting?

All the plants we provide need to be kept above 5 degrees (celsius), so if the temperature is going to go below this put the plants near the house or in your garage.

For all questions about planting, gardening and species questions please email orders@glowgardens.com.